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Worldcare Travel Insurance reviews

For the latest travel alerts for your destination please visit the  Allianz Global Assistance Travel Alerts Portal.

Let Us Take Worldcare Of You

Overseas Emergency Assistance*

Overseas Emergency Medical and Hospital Expenses*

24/7 Australian Call Centre handling medical emergencies

Underwritten by Allianz Australia Insurance Limited

We’ve been insuring Aussie travellers for more than 20 years, and our policies are underwritten by Allianz. So you can count on us if things don’t go to plan for travellers insurance.

What is travel insurance & how does it work?

Travel Insurance is a way of protecting yourself against those unexpected mishaps that can pop up on holiday and cost you money. If something goes awry on your trip, you can make a claim and if it’s covered by your policy, we will reimburse you all or part of the cost.

Some examples of things you might be able to claim for are: emergency medical bills, cancellations or delays to your transport and lost or stolen luggage.

To buy travel insurance online or over the phone:

  1. Tell us where you’re going and when
  2. Declare any relevant information like pre-existing medical conditions
  3. Read the Product Disclosure Statement to make sure the policy is right for you
  4. Pay the premium (the insurance-y word for the cost of the policy)
  5. We issue you with your travel insurance policy.

At Worldcare we take care of everything in-house, from arranging your insurance, answering any questions you have, right through to providing emergency medical assistance and paying your claim.

We call it being Worldcared for.

And we have good travel insurance reviews to back it up. We’re rated 4.4/5 stars from more than 1500 reviews on Product Review.

Compare our cover

Choose the travel insurance cover that’s right for you. See below for maximum payable benefits*

See our cover in detail

* Please note: All benefits and premiums are in Australian dollars and include GST.  This is a summary only of the cover provided under the policy. Terms, conditions, limits and exclusions apply. Sub-limits apply to particular types of losses or claims. You do not have cover under certain sections while travelling in Australia. Please refer to the  Product Disclosure Statement for full details. In particular, please read the Pre-existing Medical Conditions section.

Frequently Asked Questions

  • Why do I need travel insurance?

    If you’re travelling internationally without travel insurance and something goes wrong, you could incur significant out-of-pocket expenses, especially in the event of a medical emergency or if you require emergency assistance.

    Still not convinced? Read about real claims our customers have made here.

  • What does travel insurance cover?

    When travelling overseas, travellers insurance can be especially important to cover you for:

    • emergency medical bills
    • emergency assistance
    • cancellations or delays to your trip
    • stolen or lost luggage
    • many other unfortunate situations

    Read more on our What’s Covered page.

  • Do I need travel insurance for trips within Australia?

    It’s up to you. If you’re an Australian resident, any medical bills will be covered by Medicare or your private health insurance if you have it. But lost or stolen luggage, cancellations and delays or an accident in your hire car could all leave you out of pocket and these are just some of the things Australia travel insurance can cover you for.

    Read more about domestic travel insurance.

  • How much does travel insurance cost?

    The cost of your policy is dependent on a number of factors including your destination, how long you’re going for, your age, any pre-existing medical conditions you may have and any extra inclusions you choose.

    It’s a good idea to compare travel insurance quotes to ensure you are getting coverage that suits your needs for a competitive price.

  • How long does travel insurance last?

    That’s up to you. When buying a policy for a single trip you’ll be asked the start and end date of your journey.

    You can also purchase annual travel insurance known as a multi-trip policy. This covers unlimited journeys for 12 months, up to your nominated maximum journey period of 15, 30 or 45 days. These year-long travel insurance policies provide all the benefits of comprehensive cover.

    Read more about multi-trip cover.

  • What are travel insurance exclusions?

    Travel insurance exclusions are certain circumstances, activities or equipment that an insurer will not provide cover for. That means you are responsible for any costs incurred due to an excluded incident or related to an excluded item.

    Exclusions are listed in the Product Disclosure Statement of a travel insurance policy.

  • What is travel insurance excess?

    Travel insurance excess is the amount which will be deducted from any claim paid to you under the sections of your policy to which an excess applies. Some policies allow for a standard excess to be increased (which lowers the premium you have to pay) or decreased (which increases your upfront premium).

    You will be advised which options are available to you at the time you purchase your policy.
    In some circumstances Worldcare may impose an additional excess for claims arising from certain medical conditions.

    We will inform you in writing if any additional excess applies.

    If you purchase a Snow Pack  and your claim arises from your participation in snow sport activities, an additional excess may apply to claims under certain sections (this excess is in addition to any standard excess). Please refer to the Product Disclosure Statement for full details.

  • What are Pre-Existing Medical Conditions?

    A pre-existing medical condition is a medical condition, including a dental condition and mental illness, of which you were, or a reasonable person in your circumstances should have been, aware of for a period of time before you take out your travel insurance.  

    Worldcare Travel Insurance covers a large list of pre-existing medical conditions that we cover free of charge. See more at our pre-existing conditions page.

    When getting a quote, if you click ‘Yes’ to ‘Pre-existing medical condition?’ our online medical assessment tool will guide you through the assessment process. You can also check the definition of pre-existing medical condition in the Product Disclosure Statement to see if you have a pre-existing medical condition. If you are still unsure, please contact us.

    If you have already purchased your travel insurance policy, then any new medical condition that arises after that date is not considered a pre-existing medical condition and you would not need to pay an additional premium, subject to the terms, conditions, exclusions and limitations listed in the Product Disclosure Statement.

  • What happens if I experience an emergency overseas?

    For emergency assistance anywhere in the world at any time, Allianz Global Assistance* is only a telephone call away. Allianz Global Assistance are available 24 hours a day, 7 days a week.

    If you are in one of the countries listed below, simply dial the number shown for that country:

    • Australia 1800 010 075
    • Canada 1800 214 5514
    • China (North) 10 800 6100434
    • China (South) 10 800 261 1323
    • France 0800 905 823
    • Germany 0800 182 7635
    • Greece 00800 611 4107
    • Hong Kong 800 900 389
    • India 00080 0610 1108
    • Indonesia 001 803 61 098
    • Italy 800 787 451
    • Japan 0066 3386 1052
    • Malaysia 1 800 81 5102
    • Netherlands 0800 023 2683
    • New Zealand 0800 778 103
    • Singapore 800 6162 187
    • Spain 900 996 115
    • Switzerland 0800 561 361
    • Thailand 001 8006 121 082
    • United Kingdom 08000 289 270
    • United States 1866 844 4085
    • For all other countries, dial reverse charge (“collect”) via the local operator on +61 7 3305 7499.

    Our team will help you locate the nearest medical facilities, embassies and consulates, and organise your evacuation home if required, as well as keeping you in touch with your family and work in an emergency.

    If you are hospitalised, you or a member of your travelling party MUST contact Allianz Global Assistance as soon as possible. If you do not, Allianz Global Assistance will not pay for these expenses or for any evacuation or airfares that have not been approved or arranged by them.

    If you are not hospitalised but you are being treated as an outpatient and the total cost of such treatment will exceed $2,000, you MUST contact Allianz Global Assistance.

    Please note that Allianz Global Assistance will not pay for any hospital or medical costs incurred in Australia.

    *Allianz Global Assistance is a supplier of travel insurance and medical assistance. The Allianz Global Assistance Australian headquarters are located in Toowong, Queensland. The purpose-built Global Response Centre is an environment that operates 24 hours, 365 days a year, and is supported by sophisticated telecommunications and information technology systems. The Allianz Global Assistance team consists of in-house specialists including doctors, registered nurses, aero medical experts, mechanics, property experts, travel experts and support personnel, as well as access to multilingual staff and translation services. For all other countries, dial reverse charge (“collect”) via the local operator on +61 7 3305 7499.

    For more information, please see our travel insurance by country guides:

    Travel Insurance for Bali

    Travel Insurance for Brazil

    Travel Insurance for China

    Travel Insurance for Cuba

    Travel Insurance for Fiji

    Travel Insurance for Hong Kong

    Travel Insurance for Malaysia

    Travel Insurance for Russia

    Travel Insurance for South Africa

    Travel Insurance for Spain

    Travel Insurance for Thailand

    Travel Insurance for Turkey

    Travel Insurance for the United Kingdom

    Travel Insurance for the United States

    Travel Insurance for Vietnam

  • What if I need to make a claim on my travel insurance policy?

    You can submit a claim upon your return to Australia or while still on your trip. You can lodge a claim online 24 hours a day or obtain a claim form at www.travelclaims.com.au. You can also contact us should you require any help on medical matters.

    If you have received medical treatment as an outpatient while overseas and the costs are less than $2,000, you would normally pay for the treatment, obtain a medical report from the treating doctor and keep all medical receipts and associated expenses to lodge your claim on your return home. At any time, you can call the 24/7 Worldcare team for advice regarding this process.

    If the treatment is likely to exceed $2,000, then you MUST contact us as soon as possible. Our team will support you through the process of lodging your claim while you are travelling. The team will be able to speak with the medical facility in order to advise them of the requirements of the claim process to confirm cover. We may be able to authorise payment directly to the facility for you.

More questions? Check out our Travel Insurance FAQs

What our customers say

Reviews about Worldcare Travel Insurance on
Leonie B.
Great customer service, good rates

I felt my policy was good value, easy to set up and Worlcare's customer support is first rate.
When I needed to make a claim, the people I dealt with were friendly, courteous and sympathetic.Nathan kept me uodated right through the claim process.

Iris
Faultless service, and totally professional

From the purchase of the policy to the very extensive assistance required, every person with whom I or my medical team had contact, it was courtesy, concern, willingness to help and total professionalism.

Jill J
Satisfied customer

Good value. Customer support. Contact before leaving and after returning. Friendly reminder tips for a safe journey. Easy set up. Evaluation based on previous policies. Would recommend to family and friends.

Hawaii
Excellent value for money policy

Excellent value, easily set up with the right pre-existing questions to answer. Luckily we have not had to contact customer support. Will use again for all travel adventure in the future.

Robyn F
Totally looked after

Unfortunately I couldn't travel as I had a cancer diagnosis. Worldcare Travel Insurance were so supportive and affordable. I sent supportive medical documents and my travel was reimbursed promptly. The policy was also easy to setup.

Whiplash
Worldcare was recommended to me by a friend

The Policy was excellent value, so easy to arrange and the Providers Customer Support was extremely friendly and very easy to communicate with, 10 out of 10 from me.
Thank you Worlcare.

Coverage details for

Adventure Travel Insurance

Cover for a range of adventure activities such as surfing, bungee jumping, skiing, white-water rafting

Adventure Travel Insurance

Cover for a range of adventure activities such as surfing, bungee jumping, skiing, white-water rafting

More info
Cruise Travel Insurance

Great cover for international and Australian cruises.

Cruise Travel Insurance

Great cover for international and Australian cruises.

More info
Ski Trip Travel Insurance

Covers your equipment, piste closure, emergency rescue and more.

Ski Trip Travel Insurance

Covers your equipment, piste closure, emergency rescue and more.

More info
Cover for Domestic Travel

Check out our cover for travelling through Australia.

Cover for Domestic Travel

Check out our cover for travelling through Australia.

More info
Multi-Trip Cover

Travelling more than once in a year? See our Multi-trip cover option.

Multi-Trip Cover

Travelling more than once in a year? See our Multi-trip cover option.

More info
Pre-existing Medical Conditions

See our cover for a range of pre-existing medical conditions.

Pre-existing Medical Conditions

See our cover for a range of pre-existing medical conditions.

More info
Seniors Travel Insurance

View our travel insurance for seniors and see what we offer.

Seniors Travel Insurance

View our travel insurance for seniors and see what we offer.

More info
Budget Cover

Competitively priced cover with all the must-haves.

Budget Cover

Competitively priced cover with all the must-haves.

More info

Coverage details for

Cover for a range of adventure activities such as surfing, bungee jumping, skiing, white-water rafting

Adventure Cover

Great cover for international and Australian cruises.

Cruise Cover

Covers your equipment, piste closure, emergency rescue and more.

Ski Trip Cover

Check out our cover for travelling through Australia.

Domestic Travel Insurance

Travelling more than once in a year? See our Multi-trip cover option.

Multi-Trip Cover

See our cover for a range of pre-existing medical conditions.

Medical Conditions Cover

View our travel insurance for seniors and see what we offer.

Seniors Travel Insurance

Competitively priced cover with all the must-haves.

Basic Travel Insurance

More About Worldcare Travel Insurance

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*Terms, conditions, limits and exclusions apply. See our Product Disclosure Statement for full details including sub-limits.

Worldcare Travel Insurance: Worldcare and Allianz Global Assistance are trading names of AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 which issues and manages travel insurance as agent of Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply. We do not provide any advice on this insurance based on any consideration of your objectives, financial status or needs. Before making a decision please consider the Product Disclosure Statement. If you purchase a policy we receive a commission which is a percentage of your premium - ask us for more details before we provide you with any services on this product.

Worldcare Emergency Home Assistance: Terms, conditions, limits and exclusions apply. See Worldcare Emergency Home Assistance Terms & Conditions for details. Worldcare Emergency Home Assistance is provided by AWP Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance.