Let’s be honest, claiming on your travel insurance is not likely to make a list of your most fun travel experiences.

Firstly because it means something’s gone awry on your trip, and secondly because it involves paperwork, and who enjoys that?

But armed with a little knowledge and the right preparation, it can be a straightforward process.

To make sure you don't spend too much time on paperwork, we've made our claims process as straightforward as possible. Find out more below.

How to submit your claim

You can submit your travel insurance claim online. Simply click here and follow the prompts to submit your claim and upload your supporting documentation.

Alternatively you can call 1300 726 087 and speak to one of our Claims Consultants (8am – 7pm AEST on Monday-Friday, 8am – 5pm AEST on Saturdays and closed on Sundays).

If you aren’t able to or would prefer not to submit your claim online, a Claims Consultant can email a claim form to you

Know Before You Go

It’s so important to actually read the Product Disclosure Statement (PDS) for your travel insurance before you buy it, to make sure the policy suits your needs and you know what you are and aren’t covered for, plus other useful info about the policy. Many people wrongly assume that just because they have travel insurance they will be covered for every eventuality, but that is simply not the case.

Travel insurance policies have exclusions, which in simple terms are situations and items that are not covered by the policy. Policies may also have limits on how much you can claim for certain things as an individual, couple or family, so it’s worth knowing what these limits are for your chosen policy.

Keep an eye on any travel alerts for your destination that may affect your ability to claim for certain things. Also monitor the government’s Smartraveller website for the latest global travel advice and warnings.

Travel Insurance Refunds

You can check your eligibility and apply for an insurance refund.