Armed with a little knowledge and the right preparation, claiming on your travel insurance should be easy.

To make sure you don't spend too much time on paperwork, we've made our claims process as straightforward as possible. Find out more below.

How to submit your claim

You can submit your travel insurance claim online. Simply click here and follow the prompts to submit your claim and upload your supporting documentation.

Alternatively you can call 1300 726 087 and speak to one of our Claims Consultants (8am5pm AEST on Monday-Friday).

If you aren’t able to or would prefer not to submit your claim online, a Claims Consultant can email a claim form to you.

What to know before you go

It’s so important to actually read the Product Disclosure Statement (PDS) for your travel insurance before you buy it, to make sure the policy suits your needs and you know what you are covered for and what is excluded, plus the PDS includes other useful information about the policy.

Travel insurance policies have exclusions, which in simple terms are situations and items that are not covered by the policy.

Policies may also have limits on how much you can claim for certain things as an individual, couple or family, so it’s worth knowing what these limits are for your chosen policy.

Keep an eye on any travel alerts for your destination that may affect your ability to claim for certain things. Also monitor the government’s Smartraveller website for the latest global travel advice and warnings.

Travel Insurance Refunds

Please call us on 1800 440 806 (Monday to Friday, 8am7pm; Saturday, 8am5pm AEST) or email us at

If you cancel within 14 days of your Certificate of Insurance being issued, provided you have not started your journey and do not intend to make a claim you may be entitled to a refund of the full premium paid.

If you wish to cancel your policy more than 14 days after your Certificate of Insurance is issued, provided you have not started your journey and have not made a claim or do not intend to make a claim we will calculate a partial refund of the premium you paid.

Please refer to the cooling-off period section of the Product Disclosure Statement.