Following the advice of the Australian Government for Australians not to travel overseas, and the decisions of a number of Australian State and Territory Governments to impose travel and other restrictions, Allianz Global Assistance is temporarily ceasing the sale of new domestic and international Travel Insurance policies effective 27 March, 2020.
There may be other insurance options available to suit your requirements; please refer to the Insurance Council of Australia website for a list of alternative providers.
Allianz Global Assistance Travel Insurance policies do not cover claims related to COVID-19. In addition, if you travel to a country where the Australian Government has issued “Reconsider your need to travel” or “Do not travel” travel warnings and restrictions, then your claim may not be covered, even if it arises from an event unrelated to COVID-19. Please refer to the Australian Government’s Smartraveller website for up to date information.
If you are looking for information about the impact of COVID-19 on travel insurance, read our FAQs.
Refer to your Product Disclosure Statement for cover details.
All claims will still be assessed. The Allianz Global Assistance Travel team is currently experiencing high call volumes and waiting times. If you need to make a travel claim, we encourage you to do so online.
You can check your eligibility and apply for an insurance refund.
Worldcare Travel Insurance: Worldcare and Allianz Global Assistance are trading names of AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 which issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply. We do not provide any advice on this insurance based on any consideration of your objectives, financial status or needs. Before making a decision please consider the Product Disclosure Statement. If you purchase a policy we receive a commission which is a percentage of your premium - ask us for more details before we provide you with any services on this product.
Worldcare Emergency Home Assistance: Terms, conditions, limits and exclusions apply. See Worldcare Emergency Home Assistance Terms & Conditions for details. Worldcare Emergency Home Assistance is provided by AWP Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance.