About Us

Worldcare is a locally-operated company providing travel insurance to Australians travelling domestically and overseas for more than 20 years. We also have offerings available for emergency home assistance.

Travel Insurance

We offer you total in-house service from arranging your insurance to paying your claim. Whether you have a general question, need to make an insurance claim, or require emergency medical assistance, one phone call to Worldcare is all it takes.

Our partners

Our travel insurance policies are underwritten by Allianz Australia Insurance Ltd, part of Allianz SE, one of the world's leading insurance companies. In the case of some truly global calamities, it's important to have a quality underwriter who is large enough to manage the financial cost of claims, and Allianz is one of the largest insurance and financial services companies in the world. Find out more about Allianz.

Our assistance provider is Allianz Global Assistance. It's part of the international Allianz Global Assistance Group, one of the largest assistance companies in the world, so it has the size, reach and expertise to help if you need emergency medical care. Find out more about Allianz Global Assistance.

We're local

Worldcare's 24-hour contact centre is based at Toowong in Brisbane with access to a team of over 550 staff including doctors, registered nurses, social workers, translators, logistical experts, communication specialists and support personnel. We also have connections to Allianz Global Assistance's international colleagues on the ground located all around the world, including 400,000 service providers, 240 correspondents and 37 operation centres.

Our history

We were one of the first Australian travel insurance companies to offer medical repatriations for Australians overseas, and were founded by Dr Tom Biggs, a Queensland physician who was shocked by the challenges he faced in repatriating his injured son home.

Our mission is to manage those challenges for you, should something go wrong when you travel. We have a rich range of experience and have the products and services to suit your travel insurance needs.

Why choose Worldcare?
Value for money
Looking for a product that is competitive in price? Buying direct from us online means you save - sometimes fees can add up on top of the basic premium.
We're with the biggest
Worldcare Travel Insurance is underwritten by Allianz Australia Insurance Ltd, part of the global Allianz Group. And our emergency assistance provider is Allianz Global Assistance - one of the world's leading assistance companies with the Australian headquarters based in Brisbane. We have the size, expertise and resources to help no matter where you travel.
One call does it all
With one call to our 24-hour contact centre we can handle your policy purchase, manage your claim and oversee your emergency medical assistance. No fuss and more time to enjoy your travels. What's more, our 24-hour medical assistance helpdesk is staffed by qualified nurses. So if you have a medical emergency and need advice, the people you're talking to can give you the right kind of help.
We're everywhere
Our global assistance provider, Allianz Global Assistance, has an office or agents in or close to every location you're likely to travel to. They have all the medical expertise you'll need. They're also experts in the local language and customs - so if you need translation or help with local issues, we're there.
Claims
You can be confident we'll be there if it comes time to make a claim. And you can now submit a claim online to make things even easier.
Flexibility, choice and good value
When selecting your travel insurance policy, you can choose our Comprehensive, Essentials, Basic or Multi-Trip plans for Domestic or International Travel. If you have a pre-existing condition, our standard travel insurance policy provides cover for 36 pre-existing medical conditions at no added cost, provided that you have not been hospitalised (including Day Surgery or Emergency Department attendance) for that condition in the past 24 months. Our Comprehensive plan is available to travellers of all ages. Our Multi-Trip, Essentials and Basic plans are available to travellers aged 74 years and under.

Emergency Home Assistance

At Worldcare, we are committed to keeping you comfortable as much as possible.

While we can't prevent urgent situations occuring in your home, regardless if you're an owner/occupier or landlord, we'll be there to help when you need emergency home assistance.

Worldcare can provide the peace of mind of 24/7 assistance Australia-wide. We'll help arrange for a tradesperson to assist with your home emergency if required.

We can help with any of these ten common household emergencies:

  1. Locked out of the house
  2. Blackout or power failure
  3. Burst tap or showerhead
  4. Damaged roof or guttering causing an internal leak
  5. Burst pipe
  6. Blocked toilet, drain or pipes
  7. Broken or burst hot water system
  8. Gas leak
  9. Broken external door or window
  10. Broken or damaged heating/cooling system

For more information, see our Emergency Home Assistance page.

Worldcare Travel Insurance: Worldcare and Allianz Global Assistance are trading names of AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 which issues and manages travel insurance as agent of Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply. We do not provide any advice on this insurance based on any consideration of your objectives, financial status or needs. Before making a decision please consider the Product Disclosure Statement. If you purchase a policy we receive a commission which is a percentage of your premium - ask us for more details before we provide you with any services on this product.

Worldcare Emergency Home Assistance: Terms, conditions, limits and exclusions apply. See Worldcare Emergency Home Assistance Terms & Conditions for details. Worldcare Emergency Home Assistance is provided by AWP Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance.