Contact Us

Please contact Worldcare via the details below.

24-Hour Emergency Assistance

1800 010 075 from within Australia

+61 7 3305 7499 from overseas

Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.

Sales & General Enquiries

Our Travel Insurance Team is available:

Monday to Friday 8am - 7pm AEST

Saturday 8am - 5pm AEST

Sunday – Closed

Phone

1800 008 614

Email

worldcare@allianz-assistance.com.au

Post

Worldcare Travel Insurance
PO Box 162, Toowong QLD 4066
Australia

Address

Worldcare Travel Insurance
Level 16, 310 Ann Street, Brisbane QLD 4000
Australia

Claims

Our Travel Insurance Claims Team is available from Monday to Friday 8am - 5pm AEST.

Online

Submit a claim online

Phone

1300 726 087

Fax

(+) 61 7 3305 7028

How am I assured of a fair decision when making a claim?

Allianz and Allianz Global Assistance proudly support the General Insurance Code of Practice.

The purpose of the Code is to raise standards of practice and service in the general insurance industry.

If your claim is refused you can request a review. If Allianz Global Assistance refuse your claim again, you may refer this decision to one of their trained Internal Dispute Resolution Officers.

If this does not resolve the matter, you may contact the Australian Financial Complaints Authority (AFCA) the industry’s independent external complaints scheme:

Online: afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678

Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne, Victoria 3001.

Please refer to the heading Dispute Resolution Process in the Claims section of the PDS.

If you are hospitalised you should contact us as soon as possible. If you are not hospitalised but you are being treated as an outpatient and the total cost of such treatment is likely to exceed $2000 you should also contact us.