Let’s be honest, claiming on your travel insurance is not likely to make a list of your most fun travel experiences.

Firstly because it means something’s gone awry on your trip, and secondly because it involves paperwork, and who enjoys that?

But armed with a little knowledge and the right preparation, it can be a straightforward process.

To make sure you don't spend too much time on paperwork, we've made our claims process as straightforward as possible. Simply follow the steps below.

How to submit your claim

You can submit your travel insurance claim online. Simply click here and follow the prompts to submit your claim.

Alternatively you can call 1300 726 087 and speak to one of our Claims Consultants.

If you aren’t able to or would prefer not to submit your claim online, a Claims Consultant can email a claim form to you. You will be required to provide original supporting documentation (e.g. receipts) by post.

For more details, please see below.

Know Before You Go

It’s so important to actually read the Product Disclosure Statement (PDS) for your travel insurance before you buy it, to make sure the policy suits your needs and you know what you are and aren’t covered for, plus other useful info about the policy. Many people wrongly assume that just because they have travel insurance they will be covered for every eventuality, but that is simply not the case.

Travel insurance policies have exclusions, which in simple terms are situations and items that are not covered by the policy. Policies may also have limits on how much you can claim for certain things as an individual, couple or family, so it’s worth knowing what these limits are for your chosen policy.

Keep an eye on any travel alerts for your destination that may affect your ability to claim for certain things. Also monitor the government’s Smartraveller website for the latest global travel advice and warnings.

Travel Insurance Refunds

You can check your eligibility and apply for an insurance refund.

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Worldcare Travel Insurance: Worldcare and Allianz Global Assistance are trading names of AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 which issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply. We do not provide any advice on this insurance based on any consideration of your objectives, financial status or needs. Before making a decision please consider the Product Disclosure Statement. If you purchase a policy we receive a commission which is a percentage of your premium - ask us for more details before we provide you with any services on this product.

Worldcare Emergency Home Assistance: Terms, conditions, limits and exclusions apply. See Worldcare Emergency Home Assistance Terms & Conditions for details. Worldcare Emergency Home Assistance is provided by AWP Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance.