Lodge A Claim

To make sure you don't spend too much time on paperwork, we've made our claims process as straightforward as possible. Simply follow the steps below.

How to submit your claim

You can submit your travel insurance claim online. Simply click here and follow the prompts to submit your claim.

Alternatively you can call 1300 726 087 and speak to one of our Claims Consultants.

If you aren’t able to or would prefer not to submit your claim online, a Claims Consultant can email a claim form to you. You will be required to provide original supporting documentation (e.g. receipts) by post.

Questions about making a claim?

 Visit our FAQs page for answers to commonly asked questions about making a claim or contact us and we will be happy to help.

Worldcare Travel Insurance: Worldcare and Allianz Global Assistance are trading names of AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 which issues and manages travel insurance as agent of Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply. We do not provide any advice on this insurance based on any consideration of your objectives, financial status or needs. Before making a decision please consider the Product Disclosure Statement. If you purchase a policy we receive a commission which is a percentage of your premium - ask us for more details before we provide you with any services on this product.

Worldcare Emergency Home Assistance: Terms, conditions, limits and exclusions apply. See Worldcare Emergency Home Assistance Terms & Conditions for details. Worldcare Emergency Home Assistance is provided by AWP Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance.