Privacy Notice

  1. We at AWP Australia Pty Ltd ABN 52 097 227 177 (trading as Allianz Global Assistance) collect, store, use, and disclose your personal information for the business purposes set out below. This notice summarises key aspects of our privacy policy which is available online by clicking on ‘Privacy Policy’ or by calling us on 1800 023 767 for a free copy.
  2. Your consent:- By providing us with personal information, you consent to the collection, uses, and disclosures set out in our Privacy Policy until you tell us otherwise. If we are not able to collect personal information, we may not be able to provide our products and services to you.
  3. To provide or arrange our products and services, for example, emergency home assistance, travel insurance, and other products and services, we collect, store, use, and disclose your personal information including sensitive information. We also collect, use, and disclose it for claims investigation and management, fraud prevention, customer data analytics and research to determine those products and services that may interest you, and for marketing those products and services (but not sensitive information), whether from us and our related companies or from our business partners.
  4. We generally collect personal information from you (such as when you inquire about or obtain a quote or make a purchase or claim in respect of our products and services whether online or via other means) as well as from others that can assist us such as your agents and representatives, your family members, travelling companions, doctors, hospitals, and others including health professionals, tradespersons, and our contracted service providers.
  5. We may disclose your personal information to others with whom we have business arrangements for the purposes listed in paragraph 3 above. These third parties may include tradespersons and service providers for home assistance services, travel agents, insurers, authorized representatives, intermediaries, persons involved in claims, external claims data collectors and verifiers, cost containment providers, medical and health service providers, overseas data storage and data handling providers, your and our agents and representatives, your family members, other product and service providers, and our related and group companies including Allianz.
  6. Some of these third parties may be located in other countries such as New Zealand, Thailand, France, India, as well as other countries where we have a presence or engage agents and subcontractors. You agree that while those overseas parties will often be subject to confidentiality or privacy obligations, they may not always follow the particular requirements of Australian privacy laws.
  7. Unless you opt out, we, our related companies, brokers, intermediaries, business partners and others may contact you on an ongoing basis (including by telephone, mail, email, electronic messages, and via other means) with promotional material and offers of products or services that we or they consider may be relevant and of interest to you including financial and insurance products as well as other products or services. If you do not want to receive such offers from us (including product or service offerings from us on behalf of our agents, intermediaries and/or our business partners) or do not want us to disclose your personal information to our related and group companies and business partners for marketing purposes, you can opt out at any time by calling us on 1800 023 767.
  8. When you provide us with personal information about another individual, we rely on you to have first obtained the individual’s consent to do so and have made them aware of the matters set out in this Privacy Notice.
  9. We record incoming and/or outgoing telephone calls for quality, training, or verification purposes.
  10. You can seek access to, ask to correct, or make a complaint about your personal information and privacy by contacting us on (07) 3305 7000 between 9.00am and 5.00pm (EST) Monday to Friday. See our Privacy Policy for further details about complaints.

Worldcare Travel Insurance: Worldcare and Allianz Global Assistance are trading names of AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 which issues and manages travel insurance as agent of Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply. We do not provide any advice on this insurance based on any consideration of your objectives, financial status or needs. Before making a decision please consider the Product Disclosure Statement. If you purchase a policy we receive a commission which is a percentage of your premium - ask us for more details before we provide you with any services on this product.

Worldcare Emergency Home Assistance: Terms, conditions, limits and exclusions apply. See Worldcare Emergency Home Assistance Terms & Conditions for details. Worldcare Emergency Home Assistance is provided by AWP Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance.