This Financial Services Guide (FSG) is designed to help you make an
informed decision about the financial services and products Mondial
Assistance provides. It explains the financial services that Mondial
Assistance provides. It also contains information about who Mondial
Assistance is, how it is remunerated in relation to these services and how
your complaints are dealt with.
The second part of this document is a Product Disclosure Statement (PDS),
which sets out the significant features and relevant risks of this insurance
product and is designed to assist you to make informed choices about
this product.
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ABOUT MONDIAL ASSISTANCE |
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ETI Australia Pty Ltd trading as Mondial Assistance (Mondial Assistance)
is an Australian Financial Services Licensee (AFS Licensee) authorised
to deal in general insurance products on its own behalf and others.
Mondial Assistance has been authorised to act on behalf of Allianz Australia
Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz), in dealing
in travel insurance issued by Allianz as the insurer. In issuing, varying or
cancelling the insurance, Mondial Assistance acts under a binder which
means that Mondial Assistance can do these things as if Mondial Assistance
were the insurer. Mondial Assistance does not act on behalf of you.
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| Name: |
ETI Australia Pty Ltd |
| ABN: |
52 097 227 177 |
| AFS Licence Number: |
245631 |
| Address: |
74 High Street, Toowong, QLD 4066 |
| Phone: |
07 3305 7000 |
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GENERAL ADVICE WARNING |
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It is important you understand and are happy with the products Mondial
Assistance arranges. We can give you general product information but
cannot provide you with personal advice on whether the product is
appropriate for your personal needs or objectives.
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REMUNERATION |
Mondial Assistance receives a service fee calculated as 40% to 41% of gross premium for the financial services it provides on behalf of Allianz. These services include preparation and distribution of the PDS and Certificate of Insurance, claims handling, medical underwriting, emergency assistance, general operating costs, finance administration costs, compliance costs, training costs and IT systems. Our staff are salaried employees who do not receive payments based on the number of products issued or advice given.
Mondial Assistance may also pay other persons who refer their customers to it a commission which is a percentage of the commission of the premium paid (or an agreed fee). This is only paid if the customer buys a policy.
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IF YOU HAVE A COMPLAINT |
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If you have a complaint, Mondial Assistance has an internal dispute
resolution system designed to seek to resolve any complaints or disputes
that may arise. To access it please contact Mondial Assistance on
1800 077 522. If you are still not satisfied after the internal dispute resolution
process, you may contact the Insurance Ombudsman Service Limited for
advice via phone on 1300 780 808.
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DATE PREPARED |
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This FSG was last prepared on 01 June 2006 and remains valid until a further FSG is issued to replace it.
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Security Policy |
Usage Agreement |
Privacy Policy |
Duty of Disclosure