October 2011 Entries

Updated travel insurance information about the strike action by Qantas workers and the cancellation of Qantas flights 29 October 2011

The following information concerns the ongoing strike action by Qantas workers up to and including the cancellation of all Qantas domestic and international flights effective 5pm (AEDT) on Saturday 29 October 2011. This applies to travel insurance policies issued prior to 13 October 2011.   We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your cover will depend on the type of plan you purchased and your particular circumstances.    What do you need to know about your policy? If you are currently travelling:   ·       If you have started your journey and your transport is delayed or cancelled due to the...

UPDATED Travel insurance information about the flooding in Thailand 28 October 2011

Travel insurance information about the flooding in Thailand. The following information concerns the flooding in Thailand. This advice updates the advice we provided on 11 October 2011 For policies issued prior to 11 October 2011 for travel commencing prior to 28 October 2011 the following advice applies: We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your cover will depend on the type of plan you purchased and your particular circumstances. What do you need to know about your policy?   If you are currently travelling:   ·       If you have started your journey and your transport is delayed or cancelled due to...

Australian Customs officers' strike action

Travel insurance information about the strike action by Australian Customs officers and any subsequent strike action.   The following information concerns the strike action by Australian Customs officers from midnight Wednesday 26 October 2011and any subsequent strike action. This applies to travel insurance policies issued before 10.00am (est) 26 October 2011.   We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your cover will depend on the type of plan you purchased and your particular circumstances.  What do you need to know about your policy? If you are currently travelling:   ·       If you have started your journey and your transport is...

Chilean ash clouds

  Travel insurance information about the Chilean ash clouds The following information concerns the Chilean ash clouds commencing on Monday 17 October 2011. This applies to all policies issued prior to the 17 October 2011.   We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your cover will depend on the type of plan you purchased and your particular circumstances.    What do you need to know about your policy? If you are currently travelling:   ·       If you have started your journey and your transport is delayed or cancelled due to the Chilean ash clouds there is provision to claim...

UPDATED Travel insurance information for Qantas strikes 13 & 14 October 2011

 Travel insurance information about the strike action by Qantas workers and any subsequent strike action.   The following information concerns the strike action by Qantas workers on 13 and 14 October 2011 and any subsequent strike action. This applies to travel insurance policies issued prior to 13 October 2011.   We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your cover will depend on the type of plan you purchased and your particular circumstances.    What do you need to know about your policy? If you are currently travelling:   ·       If you have started your journey and your transport is delayed or cancelled...

Travel insurance information for Bali earthquake on 13 October

Travel insurance information about Bali earthquake The following information concerns the Bali earthquake on 13 October 2011. This applies to travel insurance policies issued prior to 14 October 2011.   We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your cover will depend on the type of plan you purchased and your particular circumstances.    What do you need to know about your policy? If you are currently travelling:   ·       If you have started your journey and your transport is delayed or cancelled due to the earthquake, there is provision to claim for reasonable additional food, accommodation and travel expenses. ·       Limits...

Travel insurance information about the flooding in Thailand and Cambodia

The following information concerns the flooding in Thailand and Cambodia.This applies to travel insurance policies issued prior to 11 October 2011.   We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your cover will depend on the type of plan you purchased and your particular circumstances.    What do you need to know about your policy? If you are currently travelling:   ·       If you have started your journey and your transport is delayed or cancelled due to the flooding, there is provision to claim for reasonable additional food, accommodation and travel expenses. ·       Limits apply under your policy, and for...

UPDATED Qantas Strike 7 & 10 October 2011

  Travel insurance information about the potential strike action by Qantas The following information concerns the potential strike action by Qantas workers on 7 and 10 October 2011. This applies to travel insurance policies issued prior 5 October 2011.   What do you need to know about your policy? If you are currently travelling:   ·       If you have started your journey and your transport is delayed or cancelled due to the strikes, there is provision to claim for reasonable additional food, accommodation and travel expenses. ·       Limits apply under your policy, and for full details you should refer to the Product Disclosure Statement you...

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