About Worldcare

Worldcare is a locally-operated company providing travel insurance to Australians travelling domestically and overseas for more than 20 years.

We offer you total in-house service from arranging your insurance to paying your claim. Whether you have a general question, need to make an insurance claim, or require emergency medical assistance, one phone call to Worldcare is all it takes.

Our partners

Our policies are underwritten by Allianz Australia Insurance Ltd, one of the world's leading insurance companies. In the case of some truly global calamities, it's important to have a quality underwriter who is large enough to manage the financial cost of claims, and Allianz is one of the largest insurance and financial services companies in the world. Find out more about Allianz.

Our assistance provider is Allianz Global Assistance. It's part of the international Allianz Global Assistance Group, one of the largest assistance companies in the world, so it has the size, reach and expertise to help if you need emergency medical care. Find out more about Allianz Global Assistance.

We're local

Worldcare's 24-hour contact centre is based at Toowong in Brisbane with access to a team of over 550 staff including doctors, registered nurses, social workers, translators, logistical experts, communication specialists and support personnel. We also have connections to Allianz Global Assistance's international colleagues on the ground located all around the world, including 400,000 service providers, 240 correspondents and 37 operation centres.

Our history

We were one of the first Australian travel insurance companies to offer medical repatriations for Australians overseas, and were founded by Dr Tom Biggs, a Queensland physician who was shocked by the challenges he faced in repatriating his injured son home.

Our mission is to manage those challenges for you, should something go wrong when you travel. We have a rich range of experience and have the products and services to suit your travel insurance needs. 

Value for money
Looking for cheap travel insurance? Buying direct from us online means you save - sometimes fees can add up on top of the basic premium.
We're with the biggest
Worldcare is underwritten by Allianz Australia Insurance Limited, one of the world's largest insurance companies. And our emergency assistance provider is Allianz Global Assistance - one of the world's leading assistance companies based right here in Australia. We have the size, expertise and resources to help no matter where you travel.
One call does it all
With one call to our 24-hour contact centre we can handle your policy purchase, manage your claim and oversee your emergency medical assistance. No fuss and more time to enjoy your travels.

What's more, our 24-hour medical assistance helpdesk is staffed by qualified nurses. So if you have a medical emergency and need advice, the people you're talking to can give you the right kind of help.

We're everywhere
Our global assistance provider, Allianz Global Assistance, has an office or agents in or close to every location you're likely to travel to. They have all the medical expertise you'll need. They're also experts in the local language and customs - so if you need translation or help with local issues, we're there.
You can be confident we'll be there if it comes time to make a claim. And you can now submit a claim online to make things even easier.
Flexibility, choice and good value

When selecting your travel insurance policy, you can choose our Comprehensive, Budget or Frequent Traveller plans, for Domestic or International Travel. If you have a pre-existing condition, our standard travel insurance policy provides cover for 43 pre-existing medical conditions absolutely free, provided that you have not been hospitalised (including Day Surgery or Emergency Department attendance) for that condition in the past 24 months. Our Comprehensive plan is available for travellers 85 years and under. Our Frequent Traveller and Budget plan is available for travellers 71 years and under. Incremental age loadings do apply from 51 years.